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The First 7 Days Checklist.

Six concrete moves to make in your first week as a support lead — before you touch a single tool. Enter your email to request the checklist.

No spam. One email with the checklist, then the option to get the full $47 system.

Inside the checklist
  • 1Find every channel a customer can reach you on today
  • 2Pull last week's tickets and tag the top 3 reasons people write in
  • 3Write down the one question you get every single day
  • 4Identify the single angriest unresolved thread — and resolve it
  • 5Decide what 'good enough' response time is for your stage
  • 6Pick the first ticket type you'll try to auto-resolve
Want the full system?

The checklist covers week 1. The workbook maps a path through Day 91.

90 Days to a Real Support Function is the full 12-week sequence — every week mapped, plus 10 fillable templates like the SLA Calculator, First-Hire Scorecard, and Weekly Ops Pulse Report. $47, one-time.

Daniel Cepeda — A technology and customer-support operator with experience building support organizations, service operations, and Tier 3 support engineering programs.

See the full 12-week roadmap