The SOP library, a hiring rubric for your first support hire, and a tool-selection matrix comparing CRM/helpdesk platforms by team size and budget — built to sit alongside 90 Days to a Real Support Function.
SOP library + hiring rubric + tool matrix · One-time $197 · Confirm delivery details at checkout
After the 90-day roadmap, recurring operations still need clear documentation: SOPs a new hire can follow, a structured first-hire decision, and a tool-selection process aligned to team size and budget. Support Ops in a Box packages all three.
Structured standard operating procedures for triage, escalation, onboarding, incident response, and reporting — written for practical team adoption.
The SOPs are structured for consistent team adoption. The hiring rubric supports a clearer first-hire decision, and the tool matrix compares helpdesks by team size and budget. Those are the three operating tools included for the work that follows the 90-day roadmap.
A technology and customer-support operator with experience building support organizations, service operations, and Tier 3 support engineering programs.
This operating kit brings the SOPs, hiring scorecard, and tool comparisons into one structured system for teams building a repeatable support function.
Structured standard operating procedures for triage, escalation, onboarding, incident response, and reporting — written for practical team adoption.
A scored rubric and interview kit for your first support hire — empathy, writing, technical depth, and ownership — so you hire on signal, not gut.
Zendesk, Freshdesk, HubSpot, Intercom, and others compared by team size, budget, and the workflows you actually run — so you pick the tool that fits your stage, not the one with the best logo.
The SOP library, first-hire rubric, and tool-selection matrix. $197, one-time. Confirm delivery details at checkout.