Refund Policy

We want you to feel confident about your purchase. If a Day1OpsPro digital workbook or toolkit isn’t the right fit, request a full refund within 14 calendar days of purchase.

You may download and review the materials before deciding. You don’t need to prove that you completed the workbook or achieved a particular result.

Contact support@day1opspro.com or Submit a D1OP Support Request. Include:

• Your purchase email
• The product name
• Your order number, if available

Feedback is welcome, but it isn’t required for an eligible refund.

Command90 and custom services follow the scope and cancellation terms provided before payment.

• Before work begins: Cancel for a full refund.
• After work begins: Refunds cover the unperformed portion, calculated using the agreed scope, less any nonrecoverable third-party costs you approved in advance.

Any installment schedule and cancellation obligations will be disclosed before purchase.

Your license to use the refunded digital materials ends. Please delete your copies and discontinue their use. Materials may not be shared or resold.

We may decline fraudulent requests or repeated abuse of the refund guarantee.

Approved refunds are returned through the original payment method. Posting times depend on the payment provider and your bank.

After 14 days, digital purchases are generally non-refundable. We will still investigate duplicate charges, unauthorized purchases, and unresolved delivery or access problems.

Nothing in this policy limits rights provided by applicable consumer law.