Day1OpsPro
Command90 · Done with you

Get it built with you.
Across a 90-day engagement.

Command90 is the white-glove version of the workbook. Over 90 days, Daniel gets in the trenches with you — standing up your tiers, SLAs, first hire, and reporting rhythm alongside your team. It starts with a 20-minute fit call.

Free · 20 minutes · Google Meet
90
days of guided implementation toward a more structured support operation.
1:1
direct operator access to Daniel across the full engagement.
Hiring
a first-hire role, scorecard, interview process, and onboarding plan.
The fit call

Book your Command90 fit call.

Twenty minutes. We look at your support function today, decide if Command90 is the right fit, and if it is, map the first 30 days on the call. Pick a time that works — straight from Daniel's calendar.

Pick a day
Open times
What Command90 includes

An operator in your corner — not a deck.

  • Weekly working sessions where Daniel builds your tiers, SLAs, and flows with you — not for you
  • A first-support-hire role, scorecard, interview process, and onboarding plan
  • A live reporting cadence designed for clear executive review
  • The full 90 Days workbook + Support Ops in a Box included
Day 91 milestone

A support function designed to operate without constant founder involvement.

Across the engagement, the work centers on tiers, SLAs, a first-hire plan, and a live reporting cadence—building toward a support function that can operate with clearer ownership and less founder dependence.

Who you work with

Daniel Cepeda

A technology and customer-support operator with experience building support organizations, service operations, and Tier 3 support engineering programs.

Operator-led
Hands-on experience building and leading customer-support operations.

Stop mapping.
Start building.

Book the fit call. If it's a fit, Command90 starts on Day 1.